Privacy Policy for Smart-Adapt Ltd

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Effective Date: 08/10/2023

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Smart-Adapt Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our services related to audiovisual, security, automation, and electrical equipment installation ("Services"). By accessing or using our Services, you agree to the terms and practices described in this Privacy Policy.

 

1. Information We Collect

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We may collect the following types of personal information:

a. Personal Identifiable Information (PII): This may include your name, address, phone number, email address, and other information necessary for the provision of our Services.

b. Installation and Device Data: Information about the equipment we install, including serial numbers, technical specifications, and configurations.

c. Payment Information: If you make payments for our Services, we may collect payment card information, billing address, and transaction details.

d. Communication Data: Records of your communications with us, such as emails, phone calls, and chat logs.

e. Usage Data: Information about how you use our Services, including log data, device information, and analytics regarding your interactions with our website or applications.

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2. How We Use Your Information

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We may use your personal information for the following purposes:

a. Service Delivery: To provide and maintain our Services, including installation, maintenance, and support for audiovisual, security, automation, and electrical equipment.

b. Customer Support: To respond to your inquiries, provide technical support, and address service-related issues.

c. Payment Processing: To process payments and invoices related to our Services.

d. Communication: To communicate with you about our Services, including updates, promotions, and administrative messages.

e. Analytics: To analyze and improve our Services, including monitoring the usage and effectiveness of our website and applications.

f. Compliance and Legal Obligations: To comply with legal requirements and enforce our policies.

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3. How We Share Your Information

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We may share your personal information with third parties under the following circumstances:

a. Service Providers: We may share your information with third-party service providers who assist us in delivering our Services, such as contractors and technicians.

b. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, privacy, safety, or property.

c. Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your information may be transferred as part of the transaction.

d. Consent: We may share your information with third parties when you provide explicit consent to do so.

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4. Security Measures

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We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

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5. Your Choices

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You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You may also opt-out of receiving marketing communications from us.

 

6. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post any updated Privacy Policy on our website with the effective date.